Franklin Access and affiliated solutions process personal data related to websites, applications, products, and support.
Privacy Policy
How Franklin Access Handles Personal Information.
This Privacy Policy describes how Franklin Access collects, uses, shares, stores, and protects personal information when you visit our websites, use our applications or products, contact support, subscribe to communications, or interact with our services.
Last updated: August 10, 2023
Contact us to ask privacy questions or exercise rights related to your personal information.
We use administrative, technical, and physical controls designed to protect personal information.
Information we collect
Personal Information May Come from Website Visits, Direct Submissions, Product Use, Comments, and Communications.
Website Visits
We may collect information about how you visit our websites, including pages that led you to us, search terms, site operations and clicks, visit date and time, and duration of use.
Information You Submit
When you contact us, purchase products, create accounts, request support, or communicate with Franklin Access, we may collect details such as email address, country, phone number, account data, and support-message content.
Product and Application Use
Depending on the product or service, we may collect information about products used, feature usage, page clicks, sign-in information, local device information, hardware, operating system, IP address, operating logs, crash data, device model, system version, installed applications, browser records, keywords for warning purposes, and user-submitted information.
Comments and Communications
If you comment on a Franklin product or subscribe to newsletters or promotional communications, we may collect information such as email address, name or nickname, profile photo, comment content, country, preferred product, and interaction with promotional emails.
How we use information
We Use Personal Data to Provide, Support, Improve, Secure, and Communicate About Franklin Access Products and Services.
Sharing and transfers
We Do Not Sell, Rent, or Trade Personal Data for Third-Party Promotional Purposes.
We may share personal information with service providers that help operate our business, process information on our behalf, support transactions, deliver emails, host services, provide tracking and analytics, manage chargebacks, monitor fraud, or support marketing platforms. We may also disclose information to public authorities when legally required or in connection with business transactions involving successors or replacement operators.
Retention and cookies
We Retain Data Only as Needed for Legal, Contractual, and Operational Purposes.
Storage Duration
Franklin Access stores personal data for the duration necessary to fulfill contractual or legal obligations and as permitted by applicable law. Data may be archived where necessary to demonstrate a right, contract, or legal obligation, and then deleted according to applicable legislation.
Cookies and Tracking Tools
We may use industry-standard tracking tools to understand website and product use, improve services, analyze performance, and support advertising or communications. Tools may include FireBase, Google Analytics, AdWords, Bing, Facebook, and similar services.
Google Analytics
With consent where required, Google Analytics may process personal data such as cookies and IP address to help Franklin Access understand website use, improve design and functionality, and support marketing campaigns. Google may transfer and store data in the United States.
Your rights
Depending on Your Jurisdiction, You May Have Rights Related to Your Personal Data.
Before exercising these rights, you may consult legal counsel if the laws of your jurisdiction apply differently. Some information may be required to create an account, provide a product, or deliver requested services.
Right to Be Informed
Receive clear information about how Franklin Access collects and uses personal data.
Right of Access
Obtain access to personal data we process about you and related information.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion or removal of personal data where no compelling reason exists for continued processing, subject to exceptions.
Right to Restrict Processing
Request that Franklin Access block or suppress further use of personal data under certain circumstances.
Right to Portability
Receive personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
Right to Object
Object to processing of personal data based on your particular situation.
Right to Withdraw Consent
Withdraw consent for specific processing where Franklin Access relies on consent.
Additional notices
Children, Third-Party Social Services, and Policy Changes.
Children's Privacy
If a parent or guardian becomes aware that a child has provided personal data, they should contact Franklin Access. If we become aware that we collected personal data from anyone under 13 without required parental consent, we will take steps to remove that information from our servers.
Third-Party Social Media Services
If you create an account or log in through third-party services such as Google, Apple, or Microsoft, Franklin Access may collect personal data already associated with that account, such as name, email address, activities, or contact list, depending on permissions granted.
Policy Updates
Franklin Access may update this Privacy Policy from time to time. Updates are effective when posted on this page. If a significant change affects existing users, it may become effective 30 days after posting where applicable.